![]() ![]() Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. I needed my phone urgently for the next day as I use it for work. You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. 2 years later my phone died and I needed it for work the next day. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. My issues started trying to merge my phone number account with my husband’s already existing internet plan. I had spectrum mobile for about 2 years and at first I thought it was great. Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them! To provide additional feedback on our Community, please visit ^ET Please contact us by private message on Facebook (m.me/Spectrum) or on Twitter (). We are sorry to hear you’re having issues with the My Spectrum app. I’ve un-installed and re-installed the application several times. I’ve also tried numerous times to “update” my information on the website and app as well but it just tells me over and over that there was an error with my request. I have gone to the website to look several times to see if it’s just a glitch/bug with the app and it does the same thing. It doesn’t tell me what my current statement is, or show me any of my past statements. But for some 2 months now when I log in to the app it tells me my account information is not up to date and needs to be updated requesting that I sign out and sign back in in order to update it which I’ve done several times. I do understand that there are times when the mobile app can not be accessed due to maintenance and so when that issue occurs I go to the website to pay my bill or I just wait until the app development team has finished maintenance on the mobile app. I’m not sure why but I’ve had spectrum this and internet services for quite some time, and due to that I’ve had the spectrum mobile app downloaded on my phone to easily pay my monthly bill. Spectrum Enterprise: For when your office means business.Spectrum News: Local news, weather, events and more.Spectrum Sports: Never miss a game when you’re on the go.Spectrum TV: Stream movie and TV favorites right from your phone.We love suggestions about the My Spectrum App-we use customer feedback when we plan our.Share feedback about your app experience-we read every comment.ěe the first to know about Spectrum's latest products and services. ![]()
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